Now that you know the legal aspects USA Email List of recording calls in a call center, it's time to get down to business. Doing so will allow you to go a step further in internal and training improvements. Send comment 6 call center technologies that are here to stay Feb 21, 2023 | Call centers | 0 Comments Call centers and a switchboard with thousands of cables. Currently a call center is much more sophisticated, physical lines can be saved and it can be operated from anywhere on the planet. All thanks to technology . Today we review the different call center technologies that we have already discussed more extensively in separate articles.

Now you can get to know the idea of the best ones and decide which one to use. The 6 key technologies for a call center in 2023 1.- ACD: the software in charge of receiving, managing and distributing all the calls that arrive at the call center . Your goal is to get every call to the right agent . 2.- IVR: allows users to interact with the call center without the need for an agent. It is the “voice” that guides you through the different departments and asks questions to assess the status of your call. Some are so advanced that they can resolve doubts without the call going through an agent. 3.- CRM: it is a system that manages everything that happens in the call center , from calls with users to calls between agents.